Home Page > For Homes > United States > Ohio > Duke Energy > Frequently Asked Questions
Learn More
Duke Energy - Gas Choice Program
Frequently Asked Questions
- Will I get one bill or two? What if I am on Budget Billing or use Speedpay with Duke Energy?
- When I sign Integrys' contract, when will I start to see my savings and how long am I required to remain an Integrys customer?
- Who should I call if I have a gas leak? Who should I call if I have a problem with my gas bill?
- Can I call Integrys to answer my questions about Duke’s Customer Choice program?
- Are there any fees to switch service?
- Will I get one bill or two? What if I am on Budget Billing or use Speedpay with Duke Energy?
- You will continue to receive one bill from Duke Energy. The only change will be that Integrys' gas option charges will appear as a separate line item. Special billing options with Duke Energy, such as Budget Billing, Speedpay automatic bank account withdrawal, Heat-Share, HEAP Credits, etc., will remain available to you as they have been in the past.
- When I sign Integrys' contract, when will I start to see my savings and how long am I required to remain an Integrys customer?
- You will begin to see your savings on your gas bill within 45 to 75 days of signing up with Integrys. The contract length is for a primary term of one year and shall continue year to year thereafter. For variable option agreements, customers are on a month to month basis after the initial year. You will be notified at least 45 days, but not more than 90 days, before the end of the current contract of the opportunity to renew or cancel your agreement. Special circumstances like moving your residence or business will automatically end your contract with Integrys on the same day that you disconnect your gas service from Duke Energy. Should you move to another place that is also eligible for participation in the Duke Energy Customer Choice program, you will need to contact Integrys to begin a new contract for your new location.
- Who should I call if I have a gas leak? Who should I call if I have a problem with my gas bill?
- For any problems with your natural gas service, report of a gas leak, billing problems, meter reading, estimated readings, and budget payment plan amounts, you will still call Duke Energy at 1-800-634-4300. However, if you have a question concerning the Integrys rate you are being charged on your monthly Duke Energy bill you will need to contact Integrys Energy Services at 1-866-977-5669.
- Can I call Integrys to answer my questions about Duke’s Customer Choice program?
- If you would like a quick clarification on our pricing programs, or would like additional enrollment forms mailed to you, please feel free to call Integrys at 1-866-977-5669. If you have general questions concerning the "whys" and "hows" of the Duke Energy Customer Choice program, call Duke Energy of Ohio at 1-800-544-6900, the Public Utilities Commission at 1-800-686-7826 or the Ohio Consumers Council at 1-800-282-9448.
- Are there any fees to switch service?
- There are no fees to switch from the utility to a supplier. Switching from on supplier to another supplier or switching from a supplier back to the utility will result in a $5 fee being billed to the customer by the utility.