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Columbia Gas of Ohio - Customer Choice Program
Frequently Asked Questions
- Will I get one bill or two? What if I am on a budget plan or use CheckFree with Columbia Gas?
- Are there any fees to sign up with Integrys Energy Services?
- When I sign Integrys' contract, when will I start to see my savings and how long am I required to remain an Integrys customer?
- Who should I call if I have a gas leak? Who should I call if I have a problem with my gas bill?
- Can I call Integrys to answer my questions about Columbia's "Customer Choice" program?
- Will I get one bill or two? What if I am on a budget plan or use CheckFree with Columbia Gas?
- You will continue to receive one bill from Columbia Gas. The only change will be that Integrys' gas option charges will appear as a special line item. Special billing options with Columbia Gas, such as budget payment plan, CheckFree automatic bank account withdrawal, Heat-Share, HEAP Credits, etc., will remain available to you as they have been in the past.
- Are there any fees to sign up with Integrys Energy Services?
- There are NO FEES to sign up for this program from either Columbia Gas or from Integrys Energy Services. However, if you switch from one marketer to another marketer at a later date, there could be a charge. Whether the new marketer passes along this charge to you should be discussed at the time a new contract is signed.
- When I sign Integrys' contract, when will I start to see my savings and how long am I required to remain an Integrys customer?
- You will begin to see your savings on your gas bill within two to three months of signing up with Integrys. The contract length is for a primary term of one year and shall continue year to year thereafter. For variable option/rate agreement, customers are on a month to month base after the initial year. You will be notified 45 days but not more than 90 days before the end of the current contract for the opportunity to re-new or cancel your agreement. Special circumstances like moving your residence or business will automatically end your contract with Integrys on the same day that you disconnect your gas service from Columbia Gas. Should you move to another place that is also eligible for participation in the Columbia Gas "Customer Choice" program, you will need to contact Integrys to begin a new contract for your new location.
- Who should I call if I have a gas leak? Who should I call if I have a problem with my gas bill?
- For any problems with your natural gas service, report of a gas leak, billing problems, meter reading, estimated readings, and budget payment plan amounts, you will still call Columbia Gas at 1-800-344-4077. However, if you have a question concerning the Integrys rate you are being charged on your monthly Columbia Gas bill you will need to contact Integrys Energy Services at (888) 367-4493.
- Can I call Integrys to answer my questions about Columbia's "Customer Choice" program?
- If you would like a quick clarification on our pricing programs, or would like additional enrollment forms mailed to you, please feel free to call Integrys Energy at (888) 367-4493. If you have general questions concerning the "whys" and "hows" of the Columbia Customer Choice program, call Columbia Gas of Ohio at 1-800-344-4077, the Public Utilities Commission at 1-800-686-7826 or the Ohio Consumers Council at 1-800-282-9448.